Policies

"Better a little which is well done, than a great deal imperfectly." - Plato

Privacy & Return Policies for KNIGHT&HAMMERMuse.com

Dear Visitor:

For Pre-orders, Back orders, & Special orders, you will be charged when ordering & notified of anticipated delivery date of 2 to 8 weeks. If you are concerned about availability please Contact Us with the item you are interested in acquiring & we can notify you of its availability.

We want you to know how we handle the information you send us via the Internet. Our Privacy Policy adapts to the Internet's dynamic environment. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed. This Policy was last updated on July 2, 2011. This is the way we handle information: Please click on the topic to get more information.

Automatic Collection

Our web server automatically recognizes the visitor's domain name (not the email address) and records the visitor's browser and platform type (e.g., Netscape browser on a Microsoft platform).

Cookies

We use cookies to:

 Record the visitor's session information (such as the visitor's shopping selections when ordering),

 Record user-specific information on the pages the visitor selects for viewing,

 Retain the country of our site that you last visited.

Email Addresses

When a visitor gives us their email address, or sends us email correspondence, we retain their email address. We do not share our email lists with third parties for marketing purposes. We use email addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your email address to share information about Knight&Hammer products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional email, you will be given the opportunity to decline receiving similar emails in the future. If you wish to decline receiving such emails in the future, contact us at info@knightandhammer.com

Visitor-Keyed Information

We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number).

Our visitor also has the ability to correct inaccuracies in contact information and unique identifiers. To do so, email us at info@knightandhammer.com

Mailing Addresses

If you request a catalogue to be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. If you prefer, you can have your name put on our do-not-share list by writing to us at our address above. Please include your name and address as it appears on your mailing label.

Telephone Numbers

We require Visitors to give us their telephone numbers for on-line purchases. They will receive telephone contact from our representatives regarding orders or requests they have placed on-line.

Ad Servers

Knight&Hammer does not have arrangements with any ad server companies for this website.

Security

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our website server.

Children's On-line Privacy

The Children's On-line Privacy Protection Act took effect April 21, 2000, and pertains to websites directed toward children under 13 years of age. Knight&Hammer does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.

Disclosure

If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

RETURN POLICY

Knight&HammerMuse.com will exchange or refund goods received by Knight&HammerMuse.com within 15 days of delivery to client, all items are shipped with delivery confirmation. All goods must be returned in perfect mint condition along with a copy of your invoice. Please indicate on the back of your invoice the reason of your return and if you would prefer an on-line store credit or refund to your credit card.

Please return goods insured via United States Postal Service to:

Knight&Hammer, Attn: Returns, PO Box 5131, Ridgewood, NJ 07451-5131

Your account will be credited within 5 days of receipt less any shipping costs and you will be emailed a confirmation at that time. In case goods are not available for exchange, you will be reimbursed. All refunds will be given in the same method of original payment.

Clients are responsible for return shipping charges. If there was a mistake on the part of Knight&HammerMuse.com, or in the case that an item was faulty or damaged, client will be reimbursed for return shipping charges.

Please note that we do not accept liability for shipping loss or damage of returned goods. Knight&HammerMuse.com will not refund international duties and taxes. For more information on reclaiming, please contact your local customs bureau.

Sales items are not eligible for exchange or store credit, all sales are final on discounted or discontinued items.

Take 11 months to fall in love with your Knight&Hammer jewelry! You can return your mint condition jewelry for a refund minus a 25% restocking fee and shipping charges within 11 months from the purchase of the jewelry. Please follow the return procedure outlined above.

Knight&HammerMuse.com Gift Cards

have no fees, no expiration date and make the perfect gift! Please note that Knight&Hammer Promotional Gift Cards do have expiration dates as stated in the promotional. Promotional gift cards can not be combined.

TweetDeal of the Day

is a special discount offer only available for 24 hours from the time the tweet is sent on Twitter and can be used only on the item described.

Promotional Gift Cards

cannot be combined and all Promotional Gift Cards expire in 30 days from date of issue unless otherwise stated.